Refund Policy

Last Updated: July 31, 2024

Important Notice About Our Service

PromptRiver.com provides AI image generation services that consume computing resources immediately upon use. While we maintain a specific refund policy due to the nature of our service, we offer a free tier that allows you to test our basic model before making any purchase.

Quick Summary

  • Free tier available to test our service
  • Credits are non-refundable once used
  • Unused credits eligible for refund within 24 hours of purchase
  • All prices are in USD
  • All sales are final after credits are used

Refund Eligibility

Eligible for Refund:

  • Unused credit packages within 24 hours of purchase
  • Technical failures preventing credit delivery
  • Unauthorized transactions (subject to verification)
  • Duplicate charges
  • Charges made in error

Not Eligible for Refund:

  • Credits that have been used for image generation (any amount)
  • Credits purchased more than 24 hours ago
  • Free tier usage
  • Dissatisfaction with AI-generated results
  • Expired or unused credits

How Our Credit System Works

  1. Free Tier Access
    • Basic model available for testing
    • Limited features and capabilities
    • No payment required
  2. Premium Credits
    • Access to latest AI model
    • Enhanced image quality
    • Credits consumed per generation
    • No expiration date on purchased credits

Payment Information

Accepted Payment Methods

  • Visa
  • Mastercard
  • American Express
  • Other major credit cards

Currency

  • All prices are listed in United States Dollars (USD)
  • Refunds are processed in the original payment currency

Refund Process

  1. How to Request a Refund
    • Email us at [email protected]
    • Include your order number
    • Provide reason for refund request
    • We’ll verify credit usage status
  2. Processing Timeline
    • Requests reviewed within 24-48 hours
    • Approved refunds processed within 5-10 business days
    • Credit card refunds: 2-3 business days
    • Bank transfers: 5-10 business days

Technical Issues

If you experience technical issues:

  1. Contact our support team immediately
  2. Document the error encountered
  3. We will investigate and resolve the issue
  4. Compensation may be provided in the form of service credits

Dispute Resolution

  1. First Step
    • Contact our support team at [email protected]
    • Include detailed information about your concern
    • Response provided within 24-48 hours
  2. Escalation Process
    • If unsatisfied with initial response
    • Request escalation to support supervisor
    • Secondary review within 48 hours

Service Guarantees

We guarantee:

  • Immediate delivery of purchased credits
  • Access to our image generation service
  • Technical support response within 24 hours
  • Secure payment processing

Contact Information

For any questions about this refund policy or to request a refund:

  • Email: [email protected]
  • Response Time: Within 24-48 hours
  • Support Hours: 24/7 for technical issues

Policy Modifications

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our service after changes constitutes acceptance of the modified terms.

Legal Compliance

This refund policy complies with Stripe’s requirements and major credit card networks’ regulations. By making a purchase on PromptRiver.com, you acknowledge that you have read and agree to these refund terms.

Additional Resources